[SOLVED]: OTRS keeps to reopen tickets
when OTRS reopens consistently the tickets you have several options to resolve an issue
1. Disable state change with following options
PostMasterFollowUpState='open' # to keep ticket open
PostMasterFollowUpStateClosed='closed' # to keep ticket as closed if it was already closed
2. Disable followup mails individual per queue in Queue-Admin management using FollowUp combo box.
It exists also undocumented feature you can set default value for combo in Config.pm file
# 1-possible, 2-reject, 3-create new ticket
$Self->{'AdminDefaultFollowUpID'} = "3";
Enjoy!
Subscribe to:
Posts (Atom)
HOWTO: Repair Logitech M325 Mouse
FixIt says that you will find single screw under CE label. It isn't always true.
-
Question Say that I have LINQ query such as: var authors = from x in authorsList where x.firstname == "Bob" ...
-
If your worry about data left on dedicated/hosted root server and want to remove secure all files and bits, you can clean complete disk sli...
-
You can use the generic_ stubs from notepad++ source, but you may prefer the "fully portable" _TCHAR macros. These macros are all ...