OTRS - move ticket in another queue and reopen it

I wrote already how to disable to move closed tickets. Oppositely sometimes you need to move ticket in another department (queue) and change state to open (reopen), but by default OTRS keeps current state.

Simplest way to search in SysConfig for AgentTicketMove and edit Frontend::Agent::Ticket::ViewMove

Ticket::Frontend::MoveType => NewWindow

Ticket::Frontend::AgentTicketMove###State => Yes

Then combo box will be replaced with menu item "Change Queue" and will appears popup window.

Enjoy!