IMHO 'spam' button is more secure way to mark as spam the ticket, so we need to remove junk/spam queue from dropdown without coding.
You can't just revoke move_into permission from junk/spam queue's group because you lose option 'mark as spam'. And here can help us simple ACL
#hide junk queue $Self->{TicketAcl}->{'ACL-hide-junk-queue'} = { # match properties Properties => { # all tickets Ticket => { }, #only on AgentTicketZoom page Frontend => { Action => [ 'AgentTicketZoom', ], }, }, PossibleNot => { # shouldn't be moved into Ticket => { Queue => ['Junk', 'SPAM'], }, }, };Enjoy!
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