I wrote already how to disable to move closed tickets. Oppositely sometimes you need to move ticket in another department (queue) and change state to open (reopen), but by default OTRS keeps current state.
Simplest way to search in SysConfig for AgentTicketMove and edit Frontend::Agent::Ticket::ViewMove
Ticket::Frontend::MoveType => NewWindow
Ticket::Frontend::AgentTicketMove###State => Yes
Then combo box will be replaced with menu item "Change Queue" and will appears popup window.
Enjoy!
No comments:
Post a Comment