A: nothing
Sounds horrible, isn't it? You can only avoid it in the future.
Don't use anymore crontab -e command. Just create new file (e.g. zzz_mycustom_tasks) in the directory
/opt/otrs/var/cron/
and save all your custom tasks in the crontab style
# unlock every hour old locked tickets
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null
and run then
# /opt/otrs/bin/Cron.sh restart
Enjoy!
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